FAQs

PopGrips and PopTops



What is a PopGrip?
A grip. A stand. A chance to show off your style, whenever you want, however you want.
And they aren’t just for your phone either. Use them on your tablet and e-reader for some extra comfort. With the Mount companion product, they stick to nearly any vertical surface, including dashboards, mirrors, bed posts, refrigerators, and walls, for convenient hands-free viewing. Talk about a life changer.

What is a PopTop?
A PopTop what we call the design part of the PopGrip. Now you can swap out the design on your PopGrip without having to buy a whole new one!
Collapse your grip flat, turn 90° in any direction until you hear a click. Now you can swap out for another design!
To reattach it, place the collapsed PopTop on the base, turn 90° in any direction until you hear a click. Now you're ready to POP.
Mix, match, make a statement.

How does a PopGrip work?
With PopGrips you can now switch out your PopTops with your mood!
Collapse the PopGrip fully turn 90° in any direction. You'll feel a click and this will release the top from the base.
To replace the top, place it carefully back into the base and turn another 90°.

Happy Swapping!

How does a PopTop work?
With PopTops you can now switch out your graphics with your mood!
Collapse the PopGrip fully turn 90° in any direction. You'll feel a click and this will release the top from the base.
To replace the top, place it carefully back into the base and turn another 90°.

Happy Swapping!

How many times can I stick and re-stick my PopSockets grip?
As many times as you’d like. If the sticky gel on the back of your PopGrip gets dirty, just give it a quick rinse and let it dry. Remember, your PopGrip shouldn't be exposed to air for more than 15 minutes or the gel will dry out. Watch the video below to see how to reposition your PopGrip.

Step-by-step instructions:


Carefully pull back the liner and peel the disc away from the liner, exposing the adhesive side. Don’t be afraid to use your fingernails to separate them from each other.
Apply the adhesive disc to the back of the phone, sticky side down. Carefully smooth away any air bubbles.
Remove the film from the PopGrip and mount it on the center of the disk.
All done! Enjoy the PopSockets life.

Can I order separate pieces?
At this time, we don't offer partial PopSockets grip pieces.

What’s the lifespan of my PopGrip?
Depends on how often you feed and water it. Just kidding. PopGrips are designed to expand and collapse 12,000 times before calling it quits.

How can I remove my PopGrip?
The best way to remove your PopGrip to flatten it and peel up slowly from one side of the platform (the sticky part). Don't pull up with your PopGrip expanded or it might detach from the base. Another option is to use some handy dental floss. Slide it under your PopGrip’s platform and it should peel off easily. Remember, your PopGrip shouldn't be exposed to air for more than 15 minutes or the gel will dry out.

How many times can I take my PopTop on and off?
PopTops can be locked and unlocked up to 10,000 times (each cycle is one lock and one unlock).

That's a lot of swapping!

What are PopGrips made of?
Polycarbonate, TPU, and polyurethane. Also, love.

How many times can I expand and collapse my PopGrip?
PopGrips are designed to expand and collapse 12,000 times. Fo’ real.

What are the dimensions of a PopGrip?
PopSockets Grips have a diameter of 1.56".
When collapsed, it stands 0.25" tall.
When expanded, it stands 0.9" tall.
What's the anatomy of a PopGrip?

Platform: the circular piece that sticks directly to your phone or case.
Accordion: the fun part that detaches and pops up and down.
Button: the hard plastic or aluminum disk that has a color or design on it.

What if my PopGrip doesn’t stick?
The PopGrip’s gel is designed to stick to most materials, but it sometimes has issue with sticking to silicone and waterproof cases and anything with too much texture.
If the gel on the back of your PopGrip gets dirty, it may not stick as well. Just give it a quick rinse and let it dry. Remember, your PopGrip shouldn't be exposed to air for more than 15 minutes or the gel will dry out. Watch this video to see how to reposition your PopGrip.

What's unique about PopGrips?
No PopSockets Grip is better than another but we do think there are some features of the PopGrip that you'll like:
You can collect and swap your tops depending on how you're feeling that day.
Now wireless charging is doable with a PopSockets grip. Just remove your top for wireless charging to work.
We even changed some geometry to make the PopGrip more comfortable and convenient than ever.

What will my PopGrip stick to?
Mostly everything with a couple of exceptions. The PopSockets grip’s gel is designed to stick to most materials, but it sometimes struggles with sticking to silicone and waterproof cases and anything with too much texture.
Will we still sell original PopSockets Grips?
Our original PopSockets Grips will no longer be available online but our retail partners will continue to sell them in stores.

Where should I position my PopSockets grip?
Wherever feels right. Some like it higher up. Some like it low.
If you're having trouble using your PopSockets grip as a stand, move it closer to the edge of your phone.

Can I put my original button on my new PopGrip?
The new PopGrips have a special locking mechanism that doesn't support the buttons from the original PopSockets Grips.

Will PopGrips be available for promotional orders?
For now PopGrips will only be available on www.popsockets.com and we aren't offering bulk pricing.

My PopGrip broke. How do I put it back together?
First let's make sure it's totally broken!
PopGrips are designed to come apart and the PopTop can be easily reattached.
Make sure the PopTop is collapsed or it won't work. Then place it back on the base and turn it 90° in any direction until you hear a click.

If you're still having problems I'm sure we can help. Chat with us on our website, and we will find the best way to solve them.

Why did PopSockets move away from it's original Grip?
You asked and we delivered!
We didn't move away from the original PopSockets Grip, we just made it better.
Now you can switch out your PopTop depending on your mood, the time of year, fashion choices, and team you're supporting.

Happy Swapping!


PopMinis




Are PopMinis mountable?
We don't have any MiniMounts at this time.
You might want to consider an additional PopGrip that you can use a Mount with.

My PopMini stopped sticking to my case. Now what?
Well shoot!
Try reactivating the gel:
Rinse the adhesive gel with water (no soap).
Let it air dry for 10 minutes.
Put the PopMini back on your phone.
Resist the urge to Pop it for at least 1 hour! The longer you wait, the better the gel will adhere to your phone.

Are PopMinis reposition-able?
Yup!
They use the exact same fancy, removable, replaceable, and reactivate-able adhesive gel as our Original PopSockets Grips and our PopGrips.

Are PopMinis as strong as original PopSockets grips?
The surface area of the PopMinis is smaller but they use the exact same fancy, removable, reactivate-able adhesive gel, and removable platforms.

Where should I position my PopMinis?
That's totally up to you.
We've found that a wide triangle is best for grip and stand options but don't let us make that decision for you.

Are PopMinis better than a PopGrip?
There is no better or worse.
Whether you want an adorable set of 3 or a larger, swappable top is up to you!

Can I customize my PopMinis?
At this time PopMinis aren't customizable so you're stuck with our awesome designs.

Are PopMinis only for people with mini hands?
We don't discriminate!

People with mini hands might find the PopMinis more comfortable but we made them for everyone.


PopWallets


What is a PopWallet?
Need a sleek way to carry your cards and ID?
The PopWallet uses the same adhesive gel as the PopSockets Grip.
It will stick firmly to any smooth, hard, flat surface and can be removed and repositioned.
If you're using a glass-backed phone like the iPhone8 or iPhoneX, be sure to use the liner disc provided between the adhesive and the back of your phone.

Have more questions? Chat with us!

What are the dimensions of a PopWallet?
Can I use a PopWallet with a glass-backed phone?
Yep!
PopWallets use the same adhesive gel as the PopSockets Grip.
There's a special "disc" included in your purchase that will allow you to stick the PopWallet directly to your device. We always recommend using a case with your phone for added protection but if you're going case-less, the "disc" is your solution.

How many cards can a PopWallet hold?
PopWallets are designed to hold 3cards/IDs without stretching out.

I think my PopWallet is broken!
Well dang.
No worries, I'm sure we can help you out.
Chat with us thru our website or social media and include your order details and a picture of the damage and we'll take care of the issue.

Do you offer PopWallet customization?
Yes, we do now!

Is the PopWallet supposed to be used with my PopSockets grip?
YES
We don't know how you'd survive without a PopSockets Grip!
The surface of the PopWallet is perfect for superior adhesion with a PopSockets Grip and it has the perfect surface area to still place your Grip where you love it.

My PopWallet doesn't stay locked in the platform.
Well that sucks!
Chat with us and include your order details and a pic of the issue. I'm sure we can help you out.


PopSockets Mounts



What are the dimensions of a PopSockets Mount?
1.9" x 1.6" x .4"
The part of the Mount that attaches to surfaces is about the size of a quarter (.9" diameter).

What is a Vent Mount and how do I use it?
The PopSockets Car Vent Mount allows you to go hands-free whenever you're on the road. Simply attach it to your air vent and slide your PopSockets grip into the mount for a secure hold on your phone.
Attaches to a car vent without any adhesive.
If mount seems loose, rotate prongs 90º to use narrower gap.
Easily clips into horizontal, vertical, and angled air vents
Viewable from all angles in portrait and landscape mode
*We recommend using the bottom slot of the vent for the best hold and turning off the air flow to that vent to prevent loosing adhesion from your PopGrip/PopSockets Grip.

If you have any other questions please submit a request above, we'd be happy to help!

Why won’t my PopSockets Mount stick?
Make sure you wipe down the adhesion area with alcohol first and leave your Mount to rest for 8 hours before using it. Still not sticking? There's an extra 3M VHB adhesive in your packaging.
Here's some more detailed instructions on how to install your PopSockets Mount.

What is a PopSockets Mount?
It’s basically the second best thing to a PopSockets grip. And an easy way for you to use your PopSockets grip hands free. It sticks to nearly any vertical surface, including dashboards, mirrors, bed posts, refrigerators, and walls, for convenient hands-free viewing. Pretty slick, huh?
How do I install my PopSockets Mount?
Suuuper carefully. PopSockets Mounts are designed for 1 time adhesion so choose your area wisely.
1. Wipe down the adhesion area with a little rubbing alcohol and let it dry.
2. Peel back the protective sheet from the 3M VHB pad without touching the pad.
3. Place your Mount firmly to the adhesion area and leave it to rest for 8 hours. This allows the 3M to adhere strongly to the surface so it will work better.
If you decide you’d like to change the location of your mount, use the extra 3M VHB sticker that comes in the packaging.

Can I move my PopSockets Mount from one place to another?
Unfortunately not. Mounts are designed for 1 time adhesion so chose your spot carefully. We also recommend using a little rubbing alcohol to wipe down the adhesion area before sticking your PopSockets Mount.



Create Your Own


What are the dimensions of your printable surfaces?
PopGrips, PopTops, and PopMinis have circular printing surfaces.
Our PopWallet and PopWallet+ are squircle shaped and contain the largest printable area we offer.
Keep in mind that the PopWallet+ contains two printable areas — we recommend using two different images rather than the same image twice.
PopGrip = 39.74 mm diameter
PopMinis = 28 mm diameter
PopWallet = 2.28" x 3.54"
PopWallet+ = 2.28" x 3.54" & 39.74 mm diameter

Can I use the same image on different products?
Yes, you can use the same photo on any of our products.
We recommend a high quality image (5MB max) so that your photo shows up perfectly.
Keep in mind that various surface sizes will display your photo differently.

Which products are customizable?
PopSockets offers a variety of products you can customize to express your unique style.
These include PopGrips & PopTops, PopMinis, PopWallets, and PopWallet+.
All four products can be created through our new customizer.
And whichever product you customize, we'll render a final preview before purchasing.

What file type and size should I use?
Images must be at least 300 x 300 pixels to be uploaded to our customizer. The customizer accepts only PNG and JPEG file formats.

Want to Add Text to your Photo?
Adding text to your PopGrip to say “Heyyyyy” is a great way to express yourself. Before uploading your image, use any software available (Photoshop, Apple Photos, etc) to add the text you want and choose the font, color and size desired. Be sure to save the updated version to your phone or computer. Now you’re ready to upload it to our customizer!
Happy Popping!

What can I print on my PopGrip?
Pretty much anything with the exception of licensed images. If you place an order containing a licensed image, your order will be sent without that PopGrip and we'll issue a refund. Other than that, we just ask that you keep it classy.

Which uploaded images will be rejected?
Due to copyright and IP licensing law, there are a few types of images we can't print on a PopSocket. If we can't print your image, it will be cancelled and we won't charge you for it.

Why was my custom PopGrip cancelled?
The main reason we have to cancel a custom PopGrip order is due to licensing rights. If you don't specifically own the rights to the image you uploaded, we aren't allowed to print it. If you're unsure whether your image is licensed or not, Submit a Request.
I received my custom PopGrip but it doesn't look like it did on my screen. What can I do?
We’re happy to try to resolve your issue if we can. Just submit a request below. Just know that due to our printing surface, some images with small detail may be lost. Keep in mind that whatever you see on your screen is what you get so be sure to center your image exactly.



Viewing and Changing Orders (These answers may depend on your platform)
Would you like to delete your account?
If you'd like to delete your account and unsubscribe from our emails, please submit a request and we'd be happy to take care of that for you.

I haven't received my confirmation email or my tracking info.
Confirmation emails automatically go through right after you place your order. If you don't see it, make sure of the following:
1) Your order was completed (check your bank account).
2) You're checking the same email inbox that you used to place the order.
3) You entered your email address correctly when placing an order. If not, we can help here.
4) It’s not in your junk folder.
We send tracking info emails within 24 hours of your order shipping. If you haven't received it yet, we might still be processing your order (which takes 1-3 business days). Otherwise, take a look in your junk folder.
Still can't find it? Submit a request.

I entered my billing info incorrectly.
Unfortunately, we’re not able to make changes to your billing info. If you've received a confirmation email then your order is good to go.

I'd like to cancel my order.
**Depends on Customer Service**

I put in the wrong email address.
No worries. Just submit a request with your full name, the incorrect email address used and the correct email address you'd like us to change it to.

I'd like to know the status of my order.
No problem. Hit the ‘View Your Order’ button in your Order Confirmation email. You’ll be taken to an order status page where your tracking number will pop up after your PopSockets product has been shipped. After your order is shipped, you’ll receive an email with your tracking info. If you haven't received this email, your order is still being processed. Otherwise, take a look in your junk folder.
Still no luck? If you created a www.popsockets.my account, please log in to check your order status. If you don't have an account and you're still having trouble finding your tracking info "Submit a Request" and we'll help you find your order.

My order arrived incorrect or incomplete.
Totally our fault. We'll take care of that for you. Just contact us and include your order number and the details of the correction we need to make for you.

I'd like to change an item in my order.
After an order is placed, we can't make any changes to the items in it. We'll absolutely refund your order if you return it to us unused. Read more about that here.

I entered my shipping info incorrectly.
**Depends on Customer Service**

What forms of payment can I use?
**Depends on payment methods accepted, we accept e-wallet payment now too!**